Terms of Service

1. Who this agreement is with

These Terms of Service govern your use of cloudhost.ke and any domains, hosting, email, SSL or related services ("Services") purchased through cloudhost.ke or its billing portal at billing.cloudhost.ke. Services are provided by CloudTrade Centralised Systems Limited ("CloudTrade", "we", "us"), a company registered in Kenya (registration number PVT-JPJTKWW, KRA PIN P052550798R), of Delta Corner Towers, Tower 2, 13th Floor, Nairobi, Kenya.

By ordering a Service, you agree to these Terms.

2. The Services

We sell domain registration and transfers, shared and VPS hosting, business email, and SSL certificates. Domain registration is fulfilled through our accredited registrar partner; we act as reseller and are your first point of contact for support, billing, and abuse handling.

3. Your account

You're responsible for the accuracy of the information on your account, including domain WHOIS contact details, and for keeping your account credentials secure. You're responsible for activity that happens under your account.

4. Billing and renewals

Services are billed through billing.cloudhost.ke. Prices are shown in KES, VAT inclusive. Domain renewal prices can differ from first-year registration prices — the current renewal price for any domain you register is shown at the time of purchase and in your client portal. It's your responsibility to keep payment details current; we'll make reasonable efforts to notify you before a service lapses, but non-payment can result in suspension or loss of a domain.

5. Domain-specific terms

Domain registrations are subject to the policies of the relevant registry (ICANN for gTLDs, KeNIC for .ke where applicable) in addition to these Terms. You must keep WHOIS contact information accurate. We are the abuse point of contact for domains registered through us and will act on legitimate abuse reports.

6. Acceptable use

Use of any Service is subject to our Acceptable Use Policy. Violations can result in suspension or termination, with or without notice depending on severity.

7. Support

Phone support is available 06:00–21:00 EAT, seven days a week, at +254 755 000 300. This is a statement of our actual staffed hours, not a guaranteed response-time SLA.

8. Suspension and termination

We can suspend or terminate a Service for non-payment, Acceptable Use Policy violations, or as required by law or registry policy. You can cancel a Service at any time through the client portal; refunds, where applicable, follow the policy shown at the time of purchase.

9. Limitation of liability

Services are provided on an "as available" basis. To the extent permitted by Kenyan law, CloudTrade's liability for any claim relating to the Services is limited to the amount paid for the Service giving rise to the claim in the preceding twelve months.

10. Governing law

These Terms are governed by the laws of the Republic of Kenya.

11. Changes to these terms

We may update these Terms from time to time. Material changes will be reflected by an updated "Last updated" date above.

12. Contact

Questions about these Terms: support@cloudhost.ke or +254 755 000 300.