Support
What "direct support" actually means.
It means the phone gets answered by someone who can see your server, not someone reading a script off a ticket.
06:00–21:00 EAT · seven days a weekPhone+254 755 000 300
06:00–21:00 EAT, every day of the week — including weekends and public holidays. Not 24/7. Those are the actual hours, and we're honest about them.
Who answers
Three engineers work these hours in rotation. Whoever picks up can see your account, your server, and your history — they don't need you to re-explain the problem from scratch.
How it works
Three ways to reach us, depending on what you need.
Account or billing question
Open a ticket in the client portal — it's tracked against your account.
Submit a ticket